Department of Marketing, University of Barishal, Barishal, Bangladesh; University of the Cumberlands, Kentucky, USA; Department of Computer Science and Engineering, International Islamic University Chittagong, Chittagong, Bangladesh
Abstract
Enterprise automation is undergoing a paradigm shift from deterministic Robotic Process Automation (RPA) and static Retrieval-Augmented Generation (RAG) pipelines toward multi-agent autonomous AI systems. These Agentic AI frameworks decompose complex, non-linear business processes into autonomous planning, tool invocation, and multi-agent consensus tasks. However, operationalizing multi-agent workflows across enterprise IT stacks introduces severe challenges: compounding model latency, non-deterministic task loops, cascade failure propagation, and elevated risk of unauthorized tool execution. This paper designs and evaluates the Governed Edge-Cloud Multi-Agent Orchestrator (GEC-MAO), a novel architectural framework enabling multi-agent collaboration for complex, multi-step enterprise decisions while enforcing Human-in-the-Loop (HITL) safety and strict latency bounds. Evaluating a dataset of 150,000 multi-step enterprise workflows, spanning automated financial procurement, supply chain anomaly mitigation, and IT service desk auto-remediation, we establish a quantitative Governance Safety Index (GSI) and a Multi-Agent Execution Latency (MAEL) model. Empirical results demonstrate that GEC-MAO reduces multi-agent workflow latency by 64.2% (cutting end-to-end execution from 18.5 s to 6.6 s via parallelized speculatively executed agentic graphs) while maintaining a 99.8% safety compliance rate against unauthorized API calls. Furthermore, the dynamic risk-weighted HITL gating mechanism eliminates 91.5% of redundant human review overhead, routing only high-risk autonomous execution boundaries to human supervisors without degrading enterprise SLA throughput.
Keywords
Agentic AIMulti-Agent SystemsEnterprise Workflow AutomationHuman-in-the-Loop (HITL)GovernanceLatency OptimizationEdge-Cloud Computing
Article Information
- Published
- August 18, 2026
- Journal
- Digital Transformation and Technology Dynamics
- Volume / Issue
- 5 / 1
- Article No.
- DTTD2025001
- Year
- 2025